The Mistake:Setting one worker against another
The Mistake:Setting one worker against another"You know,cindy, I had this account all sewn up.We had agreed on an approach, and a price, and I thought my customer was all ready to sign a contract.next thing I get a call from the guy he says he's thought it over and decided maybe we should do something else instead. He still want to work with us but now he want to start all over with a whole new analysis.I just don't understand what went wrong.Well,I know exactly what went wrong, mary paul portris, Who's going to do the work on the project,got to him.paul's one of our best workers-and our worst enemies.You've got to figure a way to uotsmart him or all your projects are going stagnate forever.
WHY WAS IT A MISTAKE?
Even workers who don'y do exactly what you {or the rest of the staff}Would like are part of the team.As soon as you set workers up against one another you undermine the teamwork that needs to occur among everyone in the workgroup.When kids act out, their parents don't tell the other kids,Go get em.And when the right fielderthrows theball awat, the rest of the team doesn't go out to beat him up.You can't build a team if the team members are pitted against one another-at home, on the field,or on the job.
HOW CAN YOU RECOVER FROM IT QUICKLY?
You can get together with maryand oaul as soon as you possibly can and help the two of them work out their differences-together.Begin the meeting by explaining what you see as their position:Paul, it appears that you' re not satisfied with the analysis mary has done and think it needs to be revised.mary, it seem that you think Paul is getting in the way of getting contract signed and want to get too much done upfront without a commitment from the customer.Is that a fair characterization?So how can we change our process to satisfy both your need?
Then, when you've resolved the problem between mary and Pual,or gotten them to the point where they can resolve it themseves,you need to explain to mary that your initial reaction was speaking from frustration-that you don't consider anyone on this team to be an enemy.Wwhether you agree with them or not, all of your people are working toward the same goals.
WHY WAS IT A MISTAKE?
Even workers who don'y do exactly what you {or the rest of the staff}Would like are part of the team.As soon as you set workers up against one another you undermine the teamwork that needs to occur among everyone in the workgroup.When kids act out, their parents don't tell the other kids,Go get em.And when the right fielderthrows theball awat, the rest of the team doesn't go out to beat him up.You can't build a team if the team members are pitted against one another-at home, on the field,or on the job.
HOW CAN YOU RECOVER FROM IT QUICKLY?
You can get together with maryand oaul as soon as you possibly can and help the two of them work out their differences-together.Begin the meeting by explaining what you see as their position:Paul, it appears that you' re not satisfied with the analysis mary has done and think it needs to be revised.mary, it seem that you think Paul is getting in the way of getting contract signed and want to get too much done upfront without a commitment from the customer.Is that a fair characterization?So how can we change our process to satisfy both your need?
Then, when you've resolved the problem between mary and Pual,or gotten them to the point where they can resolve it themseves,you need to explain to mary that your initial reaction was speaking from frustration-that you don't consider anyone on this team to be an enemy.Wwhether you agree with them or not, all of your people are working toward the same goals.
Labels: The Mistake
posted by leaders and managers mistakes at
10:26 PM
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